Korde, Shilpa2026-06-272026-06-272025http://rcca.ndl.gov.in/handle/123456789/631The present study focuses on knowing how well-informed the citizens are about the e-governance services and measuring how satisfied citizens are with the e-governance services offered by the Goa Government. For this purpose, a sample of 150 respondents has been selected and studied. Data was collected through a designed questionnaire and analysed using the chi-square test, ANOVA, and factor analysis. An outcome of the study reveals that citizens are well informed about the e-governance services, and the elements such as reliability, security and privacy, citizen support, and transparency have a significantly positive impact on citizens' satisfaction in the state of Goa.enArticle