Browsing by Author "Bhende, Seema"

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    DETERMINANTS OF PASSENGER SATISFACTION: EMPIRICAL EVIDENCE FROM THE GOAN MARKET
    (Vidyabharati International Interdisciplinary Research Journal, 2026) Bhende, Seema
    In the modern aviation landscape, service quality has transitioned from a competitive advantage to a strategic necessity. This study investigates the determinants of passenger satisfaction within the Goan aviation market, focusing on travelers at Dabolim and Manohar International Airports. Utilizing a descriptive research design and a quantitative approach, data was collected from 308 respondents using convenience and snowball sampling. The research evaluates key service dimensions, including pre-flight operations, in-flight safety, and staff professionalism, through the lens of the SERVQUAL and Expectancy-Disconfirmation models. Statistical analysis, including Mean scores and Chi-Square testing, revealed a high aggregate satisfaction across all studied variables. In-flight safety emerged as the highest-performing dimension (Mean = 3.98), followed by staff behavior and communication (Mean = 3.84). The results indicate that while price is a significant factor for approximately 20.78% of travelers, the majority prioritize service excellence and reliability. All null hypotheses were rejected (p < 0.001), confirming that service quality dimensions have a statistically significant impact on passenger contentment. The findings suggest that airlines must bridge the "satisfaction gap" by maintaining consistent service standards to foster long-term loyalty in a hyper-competitive environment.
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    NAVIGATING THE FUTURE OF WORK: A EMPIRICAL STUDY ON YOUTH PERCEPTIONS OF REMOTE VERSUS TRADITIONAL OFFICE ENVIRONMENTS IN SOUTH GOA
    (Vidyabharati International Interdisciplinary Research Journal, 2026) Bhende, Seema
    This study investigates the evolving preferences of the younger workforce toward Work From Home (WFH) and Traditional Office arrangements. As corporate structures adapt to increasingly dynamic and flexible environments, understanding how emerging professionals view these models is vital for organizational design and regional policymaking. Employing a descriptive research framework, primary data was gathered from 222 youth respondents residing in South Goa via a highly structured questionnaire. Analytical techniques, including descriptive percentage analysis and inferential Chi-square statistical testing, were executed to evaluate the correlation between socio-demographic variables and specific work modality preferences. The empirical results demonstrate that while age, gender, and monthly income maintain statistically non-significant relationships with workplace preference, individual employment status yields a highly significant association. Ultimately, the youth of South Goa express a prominent preference for balanced, adaptable hybrid models. This paper outlines recommendations for cultivating employee-centric policies aligned with contemporary workforce expectations.