Evaluating the Factors Influencing Citizens’ Satisfaction towards E-Governance Services

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dc.contributor.authorKorde, Shilpa
dc.date.accessioned2026-06-27T11:00:04Z
dc.date.available2026-06-27T11:00:04Z
dc.date.issued2025
dc.description.abstractThe present study focuses on knowing how well-informed the citizens are about the e-governance services and measuring how satisfied citizens are with the e-governance services offered by the Goa Government. For this purpose, a sample of 150 respondents has been selected and studied. Data was collected through a designed questionnaire and analysed using the chi-square test, ANOVA, and factor analysis. An outcome of the study reveals that citizens are well informed about the e-governance services, and the elements such as reliability, security and privacy, citizen support, and transparency have a significantly positive impact on citizens' satisfaction in the state of Goa.
dc.identifier.urihttp://rcca.ndl.gov.in/handle/123456789/631
dc.language.isoen
dc.publisherCanadian Perspectives on Academic Integrity, 8(5), 1-12
dc.titleEvaluating the Factors Influencing Citizens’ Satisfaction towards E-Governance Services
dc.typeArticle
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